Shipping policy

Shipping Policy

At Professional Enterprise, we are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy below for details regarding order processing, delivery timelines, shipping charges, and related information.

Order Processing

All orders are processed within 2 days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-demand periods, sales events, or product launches, processing times may be slightly extended.

  • Customers will receive an order confirmation email once the order is successfully placed.

Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery across India and selected international destinations.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping

  • Same-Day or Next-Day Delivery (where available)

Shipping options and estimated delivery timelines will be displayed during checkout.

Delivery Timeframes

Estimated delivery timelines are as follows:

  • Metro Cities: 5-7 business days

  • Other Cities & Towns: 9-10 business days

  • Remote Areas: 12-14 business days

Please note:

  • Delivery timelines are estimates and may vary depending on location, weather conditions, courier delays, public holidays, or unforeseen circumstances.

  • Delivery timelines begin after the order has been processed and dispatched.

Shipping Charges

Shipping charges are calculated based on product weight, dimensions, delivery location, and shipping method selected.

  • Standard Shipping: Calculated at Checkout

  • Express Shipping: Calculated at Checkout

  • Free Shipping may be available on orders above Rupees 4999

Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.

Tracking Information

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS

  • Tracking ID / AWB number

  • Courier partner details

Customers can track their shipment using the tracking link provided.

Delivery Issues & Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Courier service disruptions

  • Weather conditions

  • Operational delays

  • Incorrect shipping information provided by the customer

  • Government restrictions or public holidays

If your package is delayed or marked as delivered but not received, please contact us at professional4949@gmail.com or call us at 8584854949.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete address information is provided:

  • Delivery delays may occur

  • Additional shipping charges may apply

  • Orders returned to us due to incorrect address details may require re-shipping fees

Please contact us immediately at professional4949@gmail.com if you need to update your shipping information after placing an order.

Damaged or Missing Packages

If your order arrives damaged or incomplete:

  1. Contact us within 2 days of receiving the package

  2. Share photographs of the package and product

  3. Include your order number and contact details

We will review the issue and assist with a replacement, refund, or resolution as applicable.

International Shipping

We currently DO NOT offer international shipping.

If international shipping is available:

  • Delivery timelines vary by destination country

  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country

  • International shipping charges will be calculated at checkout

Please note that customs clearance procedures may cause additional delays beyond our control.

Undeliverable Packages

Orders returned to us due to failed delivery attempts, refusal to accept delivery, or incorrect address details may:

  • Be subject to additional re-shipping charges

  • Experience delays in refund processing

  • Incur handling fees where applicable

Contact Us

For shipping-related questions or support, please contact:

Professional Enterprise
📧 Email: prof4949@gmail.com
📞 Phone: 8584854949
📍 Address: 4 Motisil Street, Kolkata - 700013

We are happy to assist you with any shipping or delivery concerns.